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Can I bring my porting date forward?


My number is due to move over on the 10th October, but it's not going to be a convenient date for me as I'll be out and about with my young toddler..is there a way I can bring the date forward to the 9th?

Best answer by Lauren

Hi @FloJoDry, @andewhite is correct here. 

You would be able to contact the live chat team to cancel off the existing number port, to try and reprocess for a sooner date. As of today, the soonest possible date would be the 9th unless they’ve completed this already.

If you need any further assistance on this, just let us know and we’d be happy to help.

-Lauren

 

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4 replies

andewhite
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  • October 5, 2023

Looks like time could be of the essence with this matter @FloJoDry - to speed things along probably best to use the iD Live Chat service, for this transfer date change. 

The agents work until 8pm on weekdays (6pm at weekends). 


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  • 4 replies
  • October 5, 2023

Thanks again @andewhite 😀


Lauren
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  • October 6, 2023

Hi @FloJoDry, @andewhite is correct here. 

You would be able to contact the live chat team to cancel off the existing number port, to try and reprocess for a sooner date. As of today, the soonest possible date would be the 9th unless they’ve completed this already.

If you need any further assistance on this, just let us know and we’d be happy to help.

-Lauren

 


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  • 4 replies
  • October 6, 2023

Thank you @Lauren I did chat with the team and it's unfortunately too late to change my date.