Why can I not cancel my account, this is terrible customer service from ID mobile, I will seek legal action to stop my DD.
Solved
Can I exercise my right to cancel my direct debit as I cannot get an answer about cancelling my account?
Best answer by Mohammed H
Hello
You can cancel by speaking to our Live Chat, via the iD account or by requesting and using a PAC/STAC code.
All of this is outlined on our How To’s
If for any reason you cannot do any of these, we’ve sent you a PM now so you can speak to us there to cancel.
But note, cancelling your Direct Debit is not a valid means of disconnection.
Mohammed
This topic has been closed for replies.
Hello
You can cancel by speaking to our Live Chat, via the iD account or by requesting and using a PAC/STAC code.
All of this is outlined on our How To’s
If for any reason you cannot do any of these, we’ve sent you a PM now so you can speak to us there to cancel.
But note, cancelling your Direct Debit is not a valid means of disconnection.
Mohammed
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.