I have just recieved a new iPhone 14 but mistakenly ordered it in black but I wanted blue. Do I have to cancel my contract or can the phone be swapped. I also wanted to create an account but when i try to register, i get a message saying a pin has been sent to my new ID mobile number. I can’t get this as I don’t want to activate my new phone that I want to return. Please help
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Can I return my new phone for a different colour
Best answer by WelshPaul
You would have to return everything and cancel the lot. Then, order again and, providing you pass a second credit check, your new handset and SIM will be sent to you. You will receive a final bill for the current device and SIM covering the period from dispatch right up until it’s cancelled as they are sent activated.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
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+24You would have to return everything and cancel the lot. Then, order again and, providing you pass a second credit check, your new handset and SIM will be sent to you. You will receive a final bill for the current device and SIM covering the period from dispatch right up until it’s cancelled as they are sent activated.
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
+25Hi
To switch the colour of the device we would as
Please let us know if you’d like us to get in touch and assist with a return.
Tom
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