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can i trade in my phone for a new one when i havent paid it off yet ?

bxbbicxirnsx1
Community Member

i've had this phone since october and already wanting to upgrade, so i have to wait the 24 months before upgrading or can i upgrade now ? 

Best answer by andewhite

If you’ve got a 24-month minimum term handset contract from iD Mobile, you can upgrade once you’re within the last 60-days of your minimum term, @bxbbicxirnsx1. 

 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12522 replies
  • Answer
  • January 15, 2024

If you’ve got a 24-month minimum term handset contract from iD Mobile, you can upgrade once you’re within the last 60-days of your minimum term, @bxbbicxirnsx1. 

 

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • January 16, 2024

Hi @bxbbicxirnsx1,

Welcome to the Community!

If you are currently on a handset contract you should be able to upgrade 60 days before your minimum terms.

Once you become eligible you’ll see the upgrade options via the app and your account.

Kash

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