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Can I use my plan data in Switzerland?


I have 38 gb of data in my existing monthly plan, yet I was charged for data today as I just arrived in Switzerland. Can’t I use my data here or am I only going to have out of plan charges for data?

please help!

Best answer by Mohammed

Hey @Wanda Robins,

Switzerland is not inclusive of Roaming so any usage here is chargeable at the Roaming rates for Switzerland.

Mohammed

 

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3 replies

Mohammed
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • Answer
  • July 24, 2023

Hey @Wanda Robins,

Switzerland is not inclusive of Roaming so any usage here is chargeable at the Roaming rates for Switzerland.

Mohammed

 


DB3
Community Member
  • Community Member
  • 0 replies
  • August 27, 2023

I've just been to Switzerland and there was no way of getting data there. My phone connected to a network called Sunrise. All settings were correct. Fortunately I was only there for a couple of hours waiting for a flight, it's a dreadful country.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 28, 2023

Hi @DB3 

 

I’m sorry you had no data while there, as mentioned above data there wouldn’t be included in your plan but should be available should your bill cap be high enough and roaming be enabled.

 

Tom