Just registered and created a new 64 character password. Tried to log into the Android app but it seems to truncate my password to 32 characters and says username/password invalid.
Is there a 32 character password limit and I need to change my password? If so, there needs to be better on screen info when registering and it needs to be the same across the platform.
Best answer by Kash
Hi
We’ll let the team know for it to be escalated internally as they aren’t a customer facing team.
Kash
+26When I tried the iD app, I found myself constantly disappointed. Perhaps I wasn’t doing things the ‘right’ way, but I gave up on the iD app and used the online account portal from a web browser instead.
In addition, local storage is not accessible using the Android version of the iD app in Android 13.
Google revised security mechanisms in Android 13, and the iD app has yet to catch-up.
+24Hi
Welcome to the Community!
I’m sorry to hear about the password issue you have experienced.
Can you please try logging in via the website method to see if the password works.
If you still have issues, please let us know and we will investigate further.
Kash
I can login on my computer via the chrome browser with my 64 char password.
I can't login on my phone with chrome browser. The login button greys out at 64 characters but 63 seems to be acceptable.
+24Hi
Thanks for getting back to us.
Unfortunately it seems that you’ll need to shorten your password in that case.
Please let us know if you have any issues logging in with a shorter password.
Kash
I can do that but the login procedure clearly needs better instructions to avoid this happening to others. How can it be escalated to the team that deals with this?
+24Hi
We’ll let the team know for it to be escalated internally as they aren’t a customer facing team.
Kash
Thank you
Since the recent upgrade to the app I can’t login
I still can't log in to the app using my credentials but can on the website.
+24Hi
You’ll need to re-register for the new app.
Once you register again you should be able to log in without any issues.
Your old login will remain as the old details for the website.
Kash
Hi
You’ll need to re-register for the new app.
Once you register again you should be able to log in without any issues.
Your old login will remain as the old details for the website.
Kash
Thanks for that. I've managed to start the registration and got an verification code by email. I'm now trying to verify by text and can't seem to get the text each time. There's also a typo on that page.
+24Hey there
Thank you for your continued patience.
Kind regards,
Tyler
The app has just started working for me
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