Whenever I try to get a pac code via text it just gives my old one that I used to join id mobile with. Even the date on it is expired. I need my pac code to join another network.
Looks like the pac code system here is faulty.
Solved
Can not get a pac code.
Best answer by Mohammed
Hello
I'm sorry to hear that.
I’ll send you a PM now so we can get you a PAC code.
Mohammed
This topic has been closed for replies.
Hello Kendal,
We are sorry to hear that this is happening! I will PM you now with how best to get in touch to have this resolved.
Ryan
Same issue.. receiving expired PAC code. ID not sorted this, I am paying 2 contractors now because ID.
Help please
I will contact trading standards. From last month I am trying to move out. Live chat agent is always busy. Paying two contracts. No customer care.
Carphone warehouse can't help. I can't believe this situation.
All I want a valid PAC code
Hello
I'm sorry to hear that.
I’ll send you a PM now so we can get you a PAC code.
Mohammed
I’m having the same issue. Cannot get a pac code. Incredibly frustrating
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further and get you a PAC.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Will
trying to get a pac code sunday you sent me a stac code everytime i try to log on says my details are wrong
i can not get a pac code please help
+26If you’re planning to leave iD Mobile, then try sending the text PAC to the number 65075, from the device with your iD SIM.
You should get your PAC straight away.
I need my PAC code now. i cannot get hold of it because you should have cancelled my contract with you, which i terminated but you used the code and now i have issues. i cannot login with the sim or my e mail account etc.
Please provide this to me NOW
For anyone else who cannot get a pac code or end your contract, simply text pac to this number
65075 it will get you your pac code and tell you how much left to pay on the contract…..so simple!
The government made all suppliers sign up to this to make sure people get there pac code by law.
You will get it instantly!
+25Hi
I believe we’re in contact via social media about this, please keep contact there so we can assist further.
Tom
I have received a PAC code from ID mobile today but my new provider says it has expired. Can you please help? I have requested it 3 times and I keep getting the same one which isn't working
+25Hi
What’s the date the PAC code from us expires?
Does the port date selected with the new provider meet before the expiration date of the iD Mobile PAC code?
Tom
I submitted the PAC code to my new provider the same day I received it. The message I received from ID mobile says it expires 29/09/23 but my new provider says it is already expired
+26GingerJoe wrote:
I submitted the PAC code to my new provider the same day I received it. The message I received from ID mobile says it expires 29/09/23 but my new provider says it is already expired
What happens when you use your iD SIM card, and text “PAC” to 65075
Do you get the same PAC?
andewhite wrote:
GingerJoe wrote:
I submitted the PAC code to my new provider the same day I received it. The message I received from ID mobile says it expires 29/09/23 but my new provider says it is already expired
What happens when you use your iD SIM card, and text “PAC” to 65075
Do you get the same PAC?
Yep. Done it several times. Just did it again then to check. Still getting the same code
+26GingerJoe wrote:
andewhite wrote:
What happens when you use your iD SIM card, and text “PAC” to 65075
Do you get the same PAC?
Yep. Done it several times. Just did it again then to check. Still getting the same code
Have you tried using the PAC since 29-Aug-2023
A PAC is supposed to be valid for 30-days, so the expiry date quoted seems odd given it was requested on 29-Aug-2023. I’m not a mathematician, but given the request date, the PAC should’ve an expiry before 29-Sep-2023.
🤔
andewhite wrote:
GingerJoe wrote:
andewhite wrote:
What happens when you use your iD SIM card, and text “PAC” to 65075
Do you get the same PAC?
Yep. Done it several times. Just did it again then to check. Still getting the same code
Have you tried using the PAC since 29-Aug-2023
A PAC is supposed to be valid for 30-days, so the expiry date quoted seems odd given it was requested on 29-Aug-2023. I’m not a mathematician, but given the request date, the PAC should’ve an expiry before 29-Sep-2023.
🤔
PAC was requested 31/08/23, expires 29/09/23 (30 days later) according to ID mobile.
+26Ah, my mistake
Guess you’ve got to hope iD Mobile somehow sort this out. Perhaps iD won’t be too helpful, as you’re wanting to leave,
Have you tried using the PAC today?
andewhite wrote:
Ah, my mistake
Guess you’ve got to hope iD Mobile somehow sort this out. Perhaps iD won’t be too helpful, as you’re wanting to leave,
Have you tried using the PAC today?
Yes, I've thought that. They are legally obliged to provide me with a PAC code to take my number though. No not used it today. Might give it another go tomorrow
Tom wrote:
Hi
What’s the date the PAC code from us expires?
Does the port date selected with the new provider meet before the expiration date of the iD Mobile PAC code?
Tom
I submitted the PAC code to my new provider the same day I received it. The message I received from ID mobile says it expires 29/09/23 but my new provider says it is already expired
I have tried to submit my pac to my new provider again today. Still not working. Any help with this???
+24Hi
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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