After trying for about 2 weeks to set up an online account, I’ve finally manage it. Great, I thought, until I tried to add my number. When I did, it now tells me that, as my number is PAYG, I can’t add it to my account. The only trouble is, it’s not PAYG, it’s pay monthly, with the number migrated from another network. Can somebody help me with this? I’m fast losing the will to live.
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Can't add my mobile number to Id mobile online
Best answer by Kash
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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+24Hi
Welcome to the Community!
Do you get any error messages?
We are having some issues with the app which may be causing the issue.
Kash
Came to log into app and was asked to register. Got as far as putting your number in date of birth and email but keeps coming up with oops something went wrong. Need to access this to activate roaming as going away on holiday shortly. Help would be very much appreciated ASAP.
Thank you,
Mike.
When will the new app / website get sorted? My monthly renewal was today my data renewed my minutes and texts did not. This is not good enough please advise by return when this will be finally sorted
+25
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
+25Hi
Monthly renewal of allowances would happen all together on the same date, calls, texts and data would refresh at the same time.
Are you still having issues with this?
Is the app showing something incorrect or are your services actually restricted?
Tom
+24Hey there
Thank you for you continued patience.
Kind regards,
Tyler
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
+24We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
having the same issue, everything works until i go to enter my phone number and i get the error message. pls help
.
+24Hey there
Thanks,
Tyler
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