When I try to login to the new app or web portal. I put in my username and password but when I add my phone number, last name and DOB and click on next. I get an oops something went wrong error message. Please help.
Solved
Can't login online or on app
Best answer by Lauren
Hi
You would also need to register for the new app, and not select the login option.
If you have any further questions or queries on this, just let us know. We’d be happy to help.
-Lauren
This topic has been closed for replies.
+19Hi
You would also need to register for the new app, and not select the login option.
If you have any further questions or queries on this, just let us know. We’d be happy to help.
-Lauren
Help, I’ve got the same problem, but I can’t find out how to re-register
Done it, not obvious what to do, big failure from ID mobile to make changes of this magnetude without any warning,
The app is not sending me the login code
+24Hi
Welcome to the Community!
Have you ported the number or in the process of it being ported?
If so you may need to wait for your port to complete before you can receive the code.
Kash
Hi Kash
No had the number for ages.
I am on an island and may not be receiving texts. Due to reception problems. I'll know when I get to the mainland on Friday. Unfortunately that will be too late for me to do what I need to do.
Pity I cannot recieve the passcode by email
Mark
+24Hi
Have you tried connecting to Wi-Fi to see if it works that way?
If you still have issues, please let us know.
Kash
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.