ID Mobile app does not recognize my login details. I have tried using the “forgot password/username” link but ID mobile does not recognize the my number and last name.
How can I resolve this problem?
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Hiya,
Have you recently upgraded or changed plan? I’ve known ID to randomly close online accounts when this happens. It might be worth attempting to create a new account and seeing if the app allows you to go through this process.
However, if this doesn’t work then it’ll be one for the ID Mobile live chat which can be found here → www.idmobile.co.uk/live-chat
+24Hi
Welcome to the Community!
Have you definitely registered an account?
If not you’ll need to register the account first before you can login.
Please let us know and we can assist you further.
Kash
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