Hi
I've been trying to make calls over the last few weeks and they just won't connect even though I have 1,2 or 3 bars showing. Please advise. Hoe can I contact someone at ID
Solved
Can't make outgoing calls
Best answer by andewhite
Maria Lisa Kouroushi wrote:
Also the link to love chat doesn't work
I just tried the Live Chat link and got the following:
Alternatively, you can leave iD Mobile a private message on social media using facebook or Twitter.
The staff work until 8pm on weekdays - out-of-hours support is automated.
Any out-of-hours private messages on social media get picked-up when the social team next start work.
This topic has been closed for replies.
Also the link to love chat doesn't work
+26Maria Lisa Kouroushi wrote:
Also the link to love chat doesn't work
I just tried the Live Chat link and got the following:
Alternatively, you can leave iD Mobile a private message on social media using facebook or Twitter.
The staff work until 8pm on weekdays - out-of-hours support is automated.
Any out-of-hours private messages on social media get picked-up when the social team next start work.
Hi
You could also try the Facebook or Twitter teams if you use those platforms.
Regarding your calls, does this happen everywhere or just at home? Can you use texts and mobile data okay? Do you definitely have enough minutes left in your call allowance?
Try entering your postcode here and let me know what it says.
Thank you,
Rory
Only showing “ not connected to network” cannot phone out but can receive
+25Hi
If you’re able to receive calls, you should be connected to the network to some degree.
What happens when you attempt to call out?
How are texts and data?
Tom
Exactly as above. Can't make or receive calls
+24Have you tested the SIM in another handset?
Do you get any error messages when you try and make a call?
Kash
I've had major problems making calls tbe calls arnt connecting don't even ring , others have phoned me and said it was ringing though it never even registered that someone called leg alone rang
+25
Sorry to hear this, you aren’t able to make calls outbound, and aren’t receiving them inbound, correct?
How long has this been an issue?
How are texts and data?
Tom
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