Solved
Can't order a new SIM as card verification fails
I'm a new customer to iD and have completed the form online for a SIM only contract, but when I get to completing the direct debit it keeps saying my card verification has failed. I have used 3 different cards and all of them have failed! Very frustrating - can anyone help? I've checked all the detail and they're all correct and all cards are registered to my address.
Best answer by Kash M
Hi @Rhona ,
We are sorry to hear about the issues that you are currently experiencing.
We would like to look a little further into this to try and get this resolved.
I have sent over a Direct Message to advise you on the steps that we can take to get this sorted.
Kash
View originalWe are sorry to hear about the issues that you are currently experiencing.
We would like to look a little further into this to try and get this resolved.
I have sent over a Direct Message to advise you on the steps that we can take to get this sorted.
Kash
This topic has been closed for replies.
Give them a ring be easyer to sort out
+24Hi @Rhona ,
We are sorry to hear about the issues that you are currently experiencing.
We would like to look a little further into this to try and get this resolved.
I have sent over a Direct Message to advise you on the steps that we can take to get this sorted.
Kash
We are sorry to hear about the issues that you are currently experiencing.
We would like to look a little further into this to try and get this resolved.
I have sent over a Direct Message to advise you on the steps that we can take to get this sorted.
Kash
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