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Can't receive any verification codes

  • 8 October 2020
  • 1 reply
  • 412 views

I have recently had my number changed over form O2 and since then, I cannot receive ANY verification codes. Have tried samsung account, amazon, HMRC etc. I received a normal text message when I asked a my mum to send a text message. I NEED this to work as the company I work for texts me to confirm and offer shifts as well as cancel them and I cannot receive any of their text messages!!!! 

 

I cannot get through to live chat even though I’ve been sat staring at the screen for an hour waiting for the button to appear. 

 

I have tried restarting my phone, turning off for 10 mins + removing sim and double checked the message centre number and none of it has worked!! I have ID in the top left of my screen and it shows that I have signal. As mentioned above, I have received texts from my mum whilst trying to get verification codes. I had no issues with this whilst I was on O2

Best answer by Kevin M

Hi @Daniel JMH 

Have you spoken to our Live Chat Team since posting this message originally?

If not, we’ve sent you a private message on here now so that we can take some further details from you and get this sorted for you by our Tech Team.

Simply click on your profile icon in the top right, then go to your private messages.

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1 reply

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • October 9, 2020

Hi @Daniel JMH 

Have you spoken to our Live Chat Team since posting this message originally?

If not, we’ve sent you a private message on here now so that we can take some further details from you and get this sorted for you by our Tech Team.

Simply click on your profile icon in the top right, then go to your private messages.