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Question

Can’t Register

  • October 6, 2023
  • 1 reply
  • 9 views

Andrew James Cotter-Roberts
Community Member

Trying to register but keeps on saying the details (last name or DOB) are incorrect. I’ve tried various options including removing the hyphen from my name, trying one of the names and using no or all caps lock but nothing has worked.

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • October 9, 2023

Hi @Andrew James Cotter-Roberts,

Welcome to the Community!

Have you definitely not registered before?

It may be worth trying the login method and resetting the password to see if that works.

If you still have issues, please let us know and we can PM you.

 

Kash