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Can't view my bill or access my id

  • August 25, 2024
  • 1 reply
  • 33 views

Tmbanks
Community Member

Hi, the birthday associated with my ID mobile account is incorrect and as a result I cannot access services such as viewing my bill. Is it possible to view my bill without using the date of birth? If possible to have a bill update sent by email would be useful. I am travelling at the moment and problems with my esim are getting me worried I'll have a bill of thousands when I get back!

 

Thanks,

Tom

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1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3853 replies
  • August 28, 2024

Hey there @Tmbanks, welcome to Community!

 

Please contact our live-chat to change your date of birth on your account, and also to email you the bill you require, if you still require it:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler