Skip to main content
Solved

Can't View Online Bills

E
New
 Contributor

Can’t view bills at all.  Updated browser and still just get white screen.

Best answer by Tyler C

Hey there @Aden Howard, we're very sorry about the wait on this. Our teams are working to provide the best possible version of the app/website, and are working on resolving any issues as soon as possible.

 

Thank you for your continued patience, and please keep an eye out on our socials/webpages for updates.

 

Thank you,

Tyler

View original
    This topic has been closed for replies.

    10 replies

    Nikhil P
    iD Mobile Employee
    • Nikhil P
    • iD Mobile Employee
    • 261 replies
    • March 28, 2024

    Hey @ecirpnai, 

    Thanks for letting us know. I’ve just tested it myself and i’m experiencing the same issue. 

    I’ve raised it to the team, and we’ll look into what’s causing the issue. 

    Thanks,
    Nikhil

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New
 Contributor
    • ecirpnai
    • Author
    • New
 Contributor
    • 2 replies
    • March 28, 2024

    How long will this take to get sorted?

    Nikhil P
    iD Mobile Employee
    • Nikhil P
    • iD Mobile Employee
    • 261 replies
    • March 28, 2024

    Hey @ecirpnai, 

    The team are looking into this now. Unfortunately, I don’t have an exact time as to when it will be resolved, but i’ll be sure to keep you updated. 

    In the meantime, you can view and download your PDF bill in the iD Mobile app. 

    Thanks,
    Nikhil

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Nikhil P
    iD Mobile Employee
    • Nikhil P
    • iD Mobile Employee
    • 261 replies
    • March 28, 2024

    Hey @ecirpnai, 

    The issue should now be resolved on your online account. When you get a chance, would you mind logging and giving it a try? 

    Let me know if you have any issues. 

    Thanks,

    Nikhil

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    Active Contributor
    • Hope-Marie
    • Active Contributor
    • 11 replies
    • March 28, 2024

    I cant log in online at all. Just get a white screen.

    R
    Active Contributor
    • redlew
    • Active Contributor
    • 5 replies
    • March 30, 2024

    I can’t view bills online -I just get a white screen . And I can’t get into the ID app on my mobile -all I get is the green screen but nowhere to put in a password .

    How does it go -”if it ain’t broke, don’t fix it “ 

    H
    1 person likes this
    • H
      Hope-Marie
    H
    Active Contributor
    • Hope-Marie
    • Active Contributor
    • 11 replies
    • March 30, 2024
    redlew wrote:

    I can’t view bills online -I just get a white screen . And I can’t get into the ID app on my mobile -all I get is the green screen but nowhere to put in a password .

    How does it go -”if it ain’t broke, don’t fix it “ 

    YES REDLEW YES 100% IF IT AINT BROKE DONT FIX IT! They literally do not care🤣

    A
    New
 Contributor
    • Aden Howard
    • New
 Contributor
    • 2 replies
    • April 1, 2024

    Has this been resolved for anyone?

    A
    New
 Contributor
    • Aden Howard
    • New
 Contributor
    • 2 replies
    • April 1, 2024

    Can't even get in touch with customer service to discuss this which is ridiculous 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4541 replies
    • Answer
    • April 5, 2024

    Hey there @Aden Howard, we're very sorry about the wait on this. Our teams are working to provide the best possible version of the app/website, and are working on resolving any issues as soon as possible.

     

    Thank you for your continued patience, and please keep an eye out on our socials/webpages for updates.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Perks banner
    Terms & ConditionsAccessibility statement