Cancel disconnection request

Hi, I have requested a disconnection but want to continue using the sim but only need 2gb of data so would like to change to the £6 a month 30day plan but can't do this on the app or online and live chat not working

Hi @Cazbar66 

We will send you a Private Message to help with canceling the disconnection request.

-Mohsin

Hi,

I would like to cancel my disconnect request please. 

Thanks

Sorry for not catching this reply sooner @Meesha 

If you’re still looking for help here, we’ve sent you a private message so we can do just that for you.

Simply click on your profile icon in the top right, then go to your private messages.
 

Hi, I have requested to cancel my contract however i have change my mind and want to stay.

How can i cancel the disconnection? i have not been able to access live chat for the pasrt week now and have tried all the options available 

Thanks

sarah

Hi @Sarah Ali,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi, I have requested to cancel my contract however I have change my mind and want to stay.

I’d cancel the disconnection but I have not been able to access live chat and have tried all the options available 

Thanks

Aidan

Hi @Aidan Brock 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi, please help me cancel my disconnection request

Hi @Natalie Harris 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom