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Question

Cancel disconnection request


I would like to cancel my disconnection request as I have changed my mind but can’t see how I can do this in my accounts 

pleas3 can you tell me how I can do this

Thanks

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • August 7, 2023

I’d suggest contacting the iD Mobile customer service team via online iD live chat, Facebook Messenger, or Twitter (X) DM @Carol T.

The agents work until 8pm on weekdays.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • August 8, 2023

Hi @Carol T 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom