I’m trying to cancel my eSim because neither of my phones work with one. But, because I haven’t been able to activate it properly, I can’t receive the one-time code to get into my account to cancel it.
It has been impossible to reach anyone. The Live Chat function doesn’t work, and the 24/7 support seems to be non-existent.
Please can I have assistance cancelling the eSim to make up for the worst customer service I’ve ever come across.
Best answer by Kash M
Hi
Welcome to the Community!
You can contact our Customer Service Team via Live Chat.
https://www.idmobile.co.uk/live-chat
Please type chat to an agent when prompted and it should give you the option to connect to Customer Services.
Kash
+24Hi
Welcome to the Community!
You can contact our Customer Service Team via Live Chat.
https://www.idmobile.co.uk/live-chat
Please type chat to an agent when prompted and it should give you the option to connect to Customer Services.
Kash
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