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cancel monthly contract with no number or details


Mandumoomoo
Community Member

How do I cancel a monthly contract which I thought I had cancelled when I can’t remember details 

Best answer by Kash

Hi @Mandumoomoo,

Welcome to the Community!

You can re-register for the iD Mobile app.

However if you have the iD Mobile SIM you can text PAC to 65075.

If you wish to disconnect without the number, please let us know and we can PM you if required.


Kash

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4 replies

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • Answer
  • April 17, 2024

Hi @Mandumoomoo,

Welcome to the Community!

You can re-register for the iD Mobile app.

However if you have the iD Mobile SIM you can text PAC to 65075.

If you wish to disconnect without the number, please let us know and we can PM you if required.


Kash


Teddybear
New
 Contributor
  • New
 Contributor
  • 4 replies
  • August 28, 2024

I can't cancel my monthly contract because ID won't let me! 

 


Teddybear
New
 Contributor
  • New
 Contributor
  • 4 replies
  • August 28, 2024

ID says cannot connect to the URL.

what does that mean? 

I need to cancel TODAY


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3853 replies
  • August 30, 2024

Hey there @Teddybear, sorry to hear that.

 

Please try the following:

 

  1. Via a different browser(s)
  2. Via the app and website
  3. Clearing cache/cookies on your browser(s)
  4. Via a different device(s)

 

If still no luck, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler