Cancel new contract

I went through Money Saving Expert as a great new deal was offered.

It turns out it is hard to still keep the same number if already with iD Mobile.

I want to cancel the new order

You need to speak to live chat and request cancellation under the cooling-off period. 

https://idmobile.co.uk/live-chat

FYI - You will receive a final bill and this must be paid, so don’t go cancelling the direct debit just yet, otherwise you risk ruining your credit file and any unpaid sums being passed on to a debt collection agency.

Hi @Dave Parker,

Welcome to the Community!

Just checking if you got some help with your return?

If you still need assistance please get back to us here and we can PM you.

Kash

Hi Kash and thanks for responding. 

I seem to be ok now, I managed to chat with a representative and 🤞things will be resolved. 

Thank you 

Hi @Dave Parker,

Glad to hear that it is resolved.

If you require further assistance, please let us know.

Kash

Live chat 

Hi there @Christinet.63, the live-chat can be found here:

https://www.idmobile.co.uk/live-chat

I’ve also just replied to you on another thread.

Thanks,

Tyler