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Cancel Sim Only

  • November 30, 2020
  • 3 replies
  • 69 views
A
Community Member

Hi

I have tried repeatedly to cancel my Sim only as i am within the first 14 days but i am NEVER able to get hold of customer services through the live chat, it is infuriating.

If this is not picked up and cancelled for me i will cancel my direct debit immediately, this is possibly the worst customer services i’ve ever experienced with a mobile network.

Regards

Andrew

Best answer by Will

Hi @AndrewC89,

 

We’ll drop you a private message now to assist you with your cancellation.

 

Will

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3 replies

Will
iD Mobile Employee
  • Will
  • iD Mobile Employee
  • 4103 replies
  • Answer
  • December 6, 2020

Hi @AndrewC89,

 

We’ll drop you a private message now to assist you with your cancellation.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kellydymond60@gmail.com
New
 Contributor

Hi I'm having trouble sorting out my ID sim I have lost the phone with it in and never been about to register it online for an account I want to cancel the sim 

Ryan
iD Mobile Employee
  • Ryan
  • iD Mobile Employee
  • 4571 replies
  • December 18, 2020

Hi @Kellydymond60@gmail.com,

We’re sorry to hear about that issue. You would be best contacting our Live Chat Team here if you still need help with this but we will also send you a PM now.

Ryan

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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