Skip to main content
Question

Cancel sim only plan within cooling off period

D
Community Member

Hello, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? 

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12505 replies
  • May 3, 2023

Unfortunately, it’s self-service with iD Mobile @domidom.

In addition, see the online page at https://www.idmobile.co.uk/help-and-advice/returns-cancellations. 

Forum member (non-iD).
Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • Tom
  • iD Mobile Employee
  • 8484 replies
  • May 4, 2023

Hi @domidom 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement