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Cancellation

  • November 12, 2018
  • 5 replies
  • 554 views

Alison 001
Community Member
Need to cancel an account, don't have mobile number to go with account

Best answer by Alison 001

Thank you Kevin for answering, I have been in touch by emailing them direct.
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5 replies

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • November 13, 2018

Hi @Alison 001

We can't directly help with any cancellations through the iD Community itself, however we can point you in the right direction for where you can get that done easily enough.

You can try to reach our Live Chat Team on the page here: https://www.idmobile.co.uk/help-and-advice/contact-us


If you're emailing, we would need you to answer some security questions to assure us that you're the account holder before we could cancel an account. So please include in the email your Community username here, your full name, your home address, email address (on the account) and your date of birth.

Thanks

Kevin


Alison 001
Community Member
  • Author
  • Community Member
  • 0 replies
  • Answer
  • November 13, 2018
Thank you Kevin for answering, I have been in touch by emailing them direct.

Anca T Gug
New
 Contributor
  • New
 Contributor
  • 1 reply
  • April 3, 2020

I need an email from ID Mobile to cancel one of my 3 contracts.


 Cancel my contract which ends tomorrow.  Send me a PAC code 

 

Thank you 

 

Jude Ebere Eze


  • iD Mobile Employee
  • 1139 replies
  • June 1, 2020

Hi @Jude Ebere Eze 

The information you need to cancel can be found here: https://community.idmobile.co.uk/cancellations-59/how-to-cancel-your-id-mobile-plan-31836

Hope this helps

Aklima