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Question

Cancelled contract

Laura McTaggart
Community Member

Hi,

Please can someone help?

I cancelled my contract within 14 days, returned the phone, had my £29 upfront refunded but have just received a final reminder for last month’s bill telling me that my contract is suspended until I pay even though I cancelled over 4 weeks ago. 
 

Now I’ve logged in to see that it says on here next month’s bill is estimated to be over £70 which is impossible since I don’t have the phone and never used it.

Does anyone have a phone number for this company so I can contact someone and get this sorted out?

Thank you in advance,

Laura

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12418 replies
  • August 21, 2023

Unfortunately @Laura McTaggart, there’s no customer service telephone number - iD help & support is 100% online. 

You should already have a return transaction number, which is needed to return your order and end a contract in the cooling off period.

You could try calling the iD telephone sales, or the iD complaints departments with your return transaction number handy.
🤞

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • August 24, 2023

Hi @Laura McTaggart 

 

With cancelling you would still owe for the time spent on the plan, however £70 does seem a lot, how was the cancellation made?

 

Was the order made directly via iD Mobile or a third party?

 

Tom

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