I currently have a 1 month Sim only contract and recently placed an order to move to a pay monthly contract. I placed the order via a third party provider but was then informed i could not port my existing number over to the new monthly contract as it would be ID to ID. The people i spoke with on here explained they would cancel the new contract and I would receive my up front payment once completed. I have heard nothing since Friday.
Question
Cancelling a recent order
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+26If you ordered items directly from a third party provider, you’d have to use their procedure to return your order and cancel within the cooling off period
If someone at iD advised differently, perhaps you’ve had bad advice.
It’s correct that you cannot use a PAC to transfer a number from one iD contract to another iD contract.
🤞
Forum member (non-iD).
1 person likes this
andewhite wrote:
If you ordered items directly from a third party provider, you’d have to use their procedure to return your order and cancel within the cooling off period
If someone at iD advised differently, perhaps you’ve had bad advice.
It’s correct that you cannot use a PAC to transfer a number from one iD contract to another iD contract.
🤞
It would seem I have to return the phone to a Curry's store in order to obtain my refund.
+24Hi
If you require any assistance, please let us know and we would be happy to help.
Kash
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