my mum does not know the password she used to make an account on id mobile. we are currently trying to cancel my contract but cannot get into the account to do so. this means we cant cancel it. is there any other way to cancel contracts e.g. calling id mobile themselves?
Question
cancelling contract
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+24Hi
Welcome to the Community!
If the order is in your mothers name, she would need to contact us directly.
The account holder can get in touch via Social Media, Live Chat or here.
Alternatively you can reset the password via the link below:
https://my.idmobile.co.uk/ja/web/cpw/forgot-username/-/forgot/forgotpassword
Kash
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