Hi @stevencdouglas
Have you tried these options below -
Move and don’t take your mobile number using a STAC:
If you don’t need to keep your number and want move to another provider simply:
Text STAC DDMMYY to 75075 (DDMMYY should be your date of birth, for example, 301099 would be 30th October 1999). We'll text you back with your STAC number which will be valid for 30 days.
Again, it’s totally free and you’ll receive a text with your STAC number within a minute, it will also include important information about any early termination charges.
Reminder: you will have 30 days in which to provide your STAC to you new network.
Not moving to another network?
If you’re not moving to another network, and just want to end your iD Mobile plan, you can do this on the iD Mobile app or My Account online. Please note that if you choose to end your plan they way, you will be subject to a 30-day disconnection period.
To disconnect your plan, without a PAC or STAC, simply:
- Log in to the iD Mobile App or My Account online
- Go to the ‘My Account’ Page
- On the ‘Manage my plan’ tile, select ‘End my plan’
- Select ‘End your iD Mobile plan’ and follow the instructions
Let us know,
Thanks
Pearl
Hi Pearl,
These options literally do not exist on idmobile. You are told to go to ‘my account’ ‘end my plan’. There’s no button that says ‘end my plan’, there’s one that says ‘thinking of leaving’. This tells you that if you want to leave, go to idmobile website (i’m already on it...), and go to ‘my account’, ‘end my plan’ - again this doesn’t exist. It honeslty goes round in circles. The website and UX needs a massive review.
Hello @Mb34,
Are you on a handset plan, PAYG plan or SIM-only plan?
You can also text: PAC to 65075 to get a PAC code and give this to your new network to port out.
Or
STAC to 75075 to get a STAC code and give this to your new network who will tell us you’ve left and will cancel the contract with us.
Mohammed
Hi Mohamed,
I can't even cancel my contract, I'm being charged for a 25 month so have cancelled my direct debit. I need to officially cancel I am not paying more than I should and noone has helped me.
Hello @Mb34,
Have you tried the above: as you haven’t confirmed whether this was attempted or not.
Mohammed wrote:
Hello @Mb34,
Are you on a handset plan, PAYG plan or SIM-only plan?
You can also text: PAC to 65075 to get a PAC code and give this to your new network to port out.
Or
STAC to 75075 to get a STAC code and give this to your new network who will tell us you’ve left and will cancel the contract with us.
Mohammed
Let us know if this doesn’t work so we can advise further as we’ll be able to process the disconnection for you as a 30-days notice.
Mohammed
