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Question

Cannot access account / cannot register / cannot reset password - details not recognised

  • September 25, 2023
  • 1 reply
  • 86 views

TJ Esterhuyzen
Community Member

Can someone help me?? I can’t login nor does the forget login detail work. What makes this worse is my old number has not ported over yet. I did not get an email in the allotted timeframe this morning and then stuck the ID sim in as directed and now I can’t use my old number. Stuck please help…

 

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8369 replies
  • September 28, 2023

Hi @TJ Esterhuyzen 

 

Have you registered an iD Mobile app/website account before?

 

What date was your port scheduled to take place? It can take between 8am and 10pm on the selected/given date.

 

Tom