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Question

CANNOT ACCESS ANYTHING AT ALL ON MY ACCOUNT

Peter J Rodgers
Community Member

I CANT REGISTER, LOGIN OR DO ANYTHING WITH MY NEW ACCOUNT.  THE ROBOT CHAT IS USELESS.  I NEED TO SPEAK TO SOMEONE AS THE SYSTEM JUST ISN’T ACCEPTING ANY OF MY DETAILS IN ANY SHAPE OR FORM.

IM WITHING THE TIME TO CANCEL IF I DONT SOLVE THIS TODAY

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12454 replies
  • October 30, 2023

Unfortunately, iD don’t have a telephone support helpline @Peter J Rodgers.

All help & support is online at iD Mobile. 
To avoid the 24/7 chat-bot, just type “talk to a person” to ‘speak’ to an agent. 
The agents work until 8pm on weekdays (and 6pm at weekends). 

Forum member (non-iD).
Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • October 30, 2023

Hi @Peter J Rodgers 

 

I’m sorry to hear you’ve had issues here with logging in or registering.

 

What error do you get when registering?

 

If you were in the process of porting, the system may not quite have caught up with which number your plan is tied to, we’d recommend trying again.

 

Should you still be having issues, let us know.

 

Tom

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