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Cannot Create Account as I have been a customer before


Hi,

A year ago I was an account holder with ID Mobile.  I have now returned and have my sim up and running.  The application or Web will not allow me to create and account for my new sim as I have already used my email address for my old account. 

How can this be solved please?  I dont have another email address (and wont create one just to solve this problem)

Thanks

Best answer by WelshPaul

You need to use a different email address. If you don’t want to use a different email address, then your options are to use the SIM without any online account access or cancel under the cooling off period and use another network.

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2 replies

WelshPaul
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Contributor
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  • Platinum 
Contributor
  • 2975 replies
  • Answer
  • August 20, 2023

You need to use a different email address. If you don’t want to use a different email address, then your options are to use the SIM without any online account access or cancel under the cooling off period and use another network.


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • August 21, 2023

Hi @nltasker14,

Welcome to the Community!

As @WelshPaul advised you’ll need to create an account with a new email address.

 

Kash