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Cannot pay for Phone - URGENT

L
Community Member

Hello, I’ve tried countless times to buy the iPhone 15 pro with a contract. every time I go to pay the details do not match, I need this urgently and if it carries on I will have to go to someone else, 

Thank you, 

Best answer by Kash

Hi @louisob06,

Welcome to the Community!

The bank card would need to be in your name and match the address you have entered on your iD Mobile account.

Do you get any prompts or security codes from your bank that require authroisation?

 

Kash

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2 replies

Nikhil P
iD Mobile Employee
  • Nikhil P
  • iD Mobile Employee
  • 261 replies
  • March 11, 2024

Hey @louisob06,

Sorry to hear of the issues you’re having trying to purchase online. 

This error is usually sent from your bank. It may be worth contacting them directly to see what is causing the error? As far as I’m aware, they usually just check your house number and postcode.

Thanks,

Nikhil

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Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8192 replies
  • Answer
  • March 12, 2024

Hi @louisob06,

Welcome to the Community!

The bank card would need to be in your name and match the address you have entered on your iD Mobile account.

Do you get any prompts or security codes from your bank that require authroisation?

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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