For the last few days I have had a problem viewing videos on Britbox. I can generally navigate the Britbox site OK - it is just when trying to play a video that the problem arises. The screen locks with the “waiting” circle and eventually gives the Britbox error message
“Sorry, something went wrong
We are currently experiencing issues playing your video. Please try again later.”
This problem does not happen when using Britbox from other networks (EE is file) but it has been happening consistently now on Id Mobile for the last few days.
The only time it has worked on Id Mobile in the last few days is when I was away from by usual location. I was in Bridport and it worked there. I noted the ip address was 220.127.116.11 Once it had worked in Bridport it continued to work for a time at my usual location and I noted that it was still using the 18.104.22.168 ip address Since then it has not worked and the ip address is different (all commencing with 92.40.168 or 92.40.169).