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cant access esim

  • January 19, 2025
  • 1 reply
  • 21 views
S
New
 Contributor

I had e sim installed in the phone. It was working for some time. But all of the sudden it seem to have disappeared. 
 

esim is not working at all. No calls, message, internet. 
 

what can be done about it ? 

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    1 reply

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3054 replies
    • January 20, 2025

    Hey there ​@Shamoon, sorry to hear that.

     

    I’d recommend raising this to our live-chat team, who could possibly send you a new eSIM, or troubleshoot further and raise to our technical team if needed:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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