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Question

Cant do a thing!!!


I can’t logon to the app as it’s stating my mobile number not active. I rang the 7777 line and states the same. What do I do??? Need to change my plan 

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3 replies

Haggispie
Community Member
  • Community Member
  • 0 replies
  • July 17, 2023

I’m having the same issue I’m goi g to cancel my contact before it’s even started, can’t register or Logan, despite using the correct details and can’t contact anyone to resolve this issue. I’m definitely not going to move my phone number to ID mobile. If this is the service you get before you have even started your contract.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8408 replies
  • July 19, 2023

Hi @Henry123 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8408 replies
  • July 19, 2023

Hi @Haggispie 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom