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Question

cant find upgrade plan


I’m looking to upgrade my phone. But I can’t find a plan online that I could in the shop for the same phone. Is there a way to get the plan that I was able to select in the shop, online? Or would I have to go back to the shop?

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12408 replies
  • August 25, 2023

You could try discussing your upgrade options with the iD telephone sales team @Nattheman99.

Get in-touch on 020 7139 1397, during normal office hours.

By not upgrading with an offer shown in your iD account online, or the iD app (while you’re signed-in), it maybe harder to keep your iD mobile number - perhaps keeping your mobile number doesn’t matter though.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 28, 2023

Hi @Nattheman99 

 

Currys would have their own deals available so it may be worth speaking directly to them about a deal they have available, alternatively as mentioned above by @andewhite the sales team may be available on 0207 139 1397. 

 

Tom