I am struggling to log in with my email and password in order to change plan as it says it already exists and when I then go to forgot password the details I give aren’t recognised???
who can I contact?
I thought about going back into curry’s to sort it out as that’s where I set it up initially but I really don’t want to have to make a trip for that when it should be easy enough online.
very frustrated-please help!!!
+24Hi
Welcome to the Community!
It sounds like you don’t have a registered account.
You’ll need to register an account first at the link below:
https://my.idmobile.co.uk/ja/web/cpw/pre-registration/-/registration/registerMyAccount
Once the account is registered you can then log in and make changes.
If you require further assistance, please let us know.
Kash
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