So today I upgraded my phone from iPhone 13 to an 15 plus. I selected an ESIM contract however since then on my current phone I am unable to call or to receive calls. I am still waiting for delivery of my new phone. I have activated my ESIM but still no joy. I have now 2 separate signal bars ? The bottom bar has signal the top has no service.
I’ve tried to turn i message on and off, restarted my phone, I’ve checked the service area and still not happening. What’s going on
Best answer by Matthew T
We’re aware of an issue affecting some customers upgrading to an eSIM. If you’re current phone is eSIM compatible, you can activate it on there, and request a replacement eSIM once your phone arrives. Our technical teams are working to fix this issue as soon as possible. Thanks.
+24Hi
Welcome to the Community!
It sounds like you may need a replacement SIM and hopefully it should fix the issue.
Kash
I've also got this issue, signal lost the same day I've arranged the upgrade and maybe 30 mins after recieving my esim details, I don't want to risk applying that to this now 'old phone'
+24
Same issue as mentioned above. No signal
on existing phone whilst awaiting device upgrade and new eSIM has arrived via email but doesn’t work on old phone . Shocking that this happens and as a result my daughter now has no operational phone whilst we await new phone and the contract has immediately switched to the more expensive upgraded contract despite not yet in use. Not happy IDmobile. Please explain how this can be resolved asap
Hi, I am also having this issue. I have elderly parents who ring me 24/7 but my phone is telling me I'm not registered on a network. Surely this type of error shouldn't happen when upgrading a phone. If anyone needs to get in touch, they can't. Likewise, in an emergency, I have no way to ring out. I don't know when the phone will arrive but you must know once it is activated. That is when the old phone should be disconnected. I feel this needs looking into and would like to know why its happening. I've noted you're telling everyone to just wait for the new phone to arrive, but it's not that straightforward and quite frankly,a poor answer to a genuine concern. I look forward to hearing your response.
+24We’re aware of an issue affecting some customers upgrading to an eSIM. If you’re current phone is eSIM compatible, you can activate it on there, and request a replacement eSIM once your phone arrives. Our technical teams are working to fix this issue as soon as possible. Thanks.
Getting same issue, I don't think the answer is just request a new sim, what if the current phone is not compatible with esim, I am without a phone for next couple of days.
We should be made aware of this issue prior.
Shambles really I will not be renewing when this contract expires.
+24
You can always pick up a Physical SIM card from your local Currys store, if that’s easier? Thanks.
I joined ID mobile a few days ago & can’t make receive calls or text. I’ve followed all of the advise/instructions provided & can now use iMessage only
Hello
Welcome and thanks for posting.
We are sorry to hear you are experiencing issues with using your service.
Can you please check Settings/Apps/Phone/My Number and make sure your number is showing correctly?
This will need to start with +44 and not 0. For example, +447123456789.
Thanks,
Nat
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
