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Question

cant open my bill on app


I was charged 5 times my usual bill which must be a mistake especially that it's above the cap I specified. When I click to open the PDF bill on the ID mobile app I get  a message saying I need to enable Storage permission but there is no such permission in the app settings I'm presented so I'm stuck. Im very unhappy customer.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12401 replies
  • August 22, 2023

Unfortunately @tawfiq, other forum members have posted about this issue with the Android version of the iD app.

The current work-around appears to be using a web browser and login to your iD account online at “my.idmobile.co.uk”. 
🤞


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8408 replies
  • August 24, 2023

Hi @tawfiq 

 

Have you been able to log into the website to check the bill?

 

Tom