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cant receive or make calls


Sam Ali
New
 Contributor

Can’t make calls or receive 

Best answer by WelshPaul

Hi ​@Sam Ali 

iD Mobile are currently experiencing a technical issue that means some customers may be unable to make or receive calls. Please refer to the link below for the latest updates:

 

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WelshPaul
Platinum 
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  • Platinum 
Contributor
  • 3086 replies
  • Answer
  • June 25, 2025

Hi ​@Sam Ali 

iD Mobile are currently experiencing a technical issue that means some customers may be unable to make or receive calls. Please refer to the link below for the latest updates:

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • June 26, 2025

Hey there ​@Sam Ali, we did indeed have an outage with some calls/texts yesterday. The outage has now been resolved, calls and text messages should now be working again as usual. If you're still having issues, we'd recommend restarting your phone

 

We sincerely apologise for the inconveniences caused and really thank you for your patience.

 

Please find updates here:

 

https://community.idmobile.co.uk/contacting-id-183/we-re-aware-that-some-customers-are-experiencing-issues-with-making-or-receiving-calls-72269

 

Thanks,

Tyler