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Question

cant register on app as sim not activating.

  • September 27, 2023
  • 2 replies
  • 48 views

Bronwen Adams
Community Member

I inserted my sim into a new phone 5 days ago and it’s still not activating. I can’t register on the app as unable to receive a code since my phone number is not working! Nightmare scenario! I cannot believe how difficult it is to just get a sim to work and get some help doing so. Meanwhile paying bills for nothing.

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12452 replies
  • September 27, 2023

Does the new iD SIM work in another handset @Bronwen Adams

If not, you might have a faulty SIM card, or there could be an issue with your new iPhone. 

You can get a replacement iD SIM card from any Currys store.


Tom B
iD Mobile Employee
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  • iD Mobile Employee
  • 8434 replies
  • September 29, 2023

Hi @Bronwen Adams 

 

Was this a new SIM card from an order or a replacement SIM card?

 

A new SIM card should be active from dispatch, a replacement SIM card would need to be activated via the iD Mobile app.

 

Tom