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cant register on App with past details - phone number

C
Community Member

Hi

Iv recently re-joined ID mobile

I'm well aware of the issues with the app where you can't use the same email address to login.  

I have another email address I can use but my problem is I am using the same mobile number as before and I am unable to register because its in the system!

so, I can't use my old email address and now i also can't use my phone number.

I have zero access to my account!

Can anyone help?

Thanks

 

Best answer by andewhite

You should be able to access your iD account using their automated phone service, by calling 7777 from your iD SIM @cash87.

I don't think having an old iD account with the same telephone number should stop you registering for a new iD account @cash87.

I was in exactly the same position when I rejoined iD Mobile, and was able to register for a new iD account with a different username (email address). I then had two iD accounts (with different account numbers), which had the same mobile number.

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4 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12403 replies
  • Answer
  • July 24, 2023

You should be able to access your iD account using their automated phone service, by calling 7777 from your iD SIM @cash87.

I don't think having an old iD account with the same telephone number should stop you registering for a new iD account @cash87.

I was in exactly the same position when I rejoined iD Mobile, and was able to register for a new iD account with a different username (email address). I then had two iD accounts (with different account numbers), which had the same mobile number.

Forum member (non-iD).
C
1 person likes this
  • C
    cash87
Mohammed
iD Mobile Employee
  • Mohammed
  • iD Mobile Employee
  • 7962 replies
  • July 26, 2023
cash87 wrote:

Hi

Iv recently re-joined ID mobile

I'm well aware of the issues with the app where you can't use the same email address to login.  

I have another email address I can use but my problem is I am using the same mobile number as before and I am unable to register because its in the system!

so, I can't use my old email address and now i also can't use my phone number.

I have zero access to my account!

Can anyone help?

Thanks

 

Hey @cash87,

Having the same number shouldn’t stop you registering.

You can still follow the steps to register for an iD account.

What error do you get if you try and register this way?

Mohammed

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Nicola Dyble
Community Member
  • Nicola Dyble
  • Community Member
  • 0 replies
  • August 20, 2023

Hi there

 

I have the same issue.. I have rejoined ID and ported the same old number back. The service is fine however I can't register for online account even with a differnt e-mail address. 

Thr error message simply says ' there is a problem' and I have no way of being able to rectify it as it doesn't give me an option to go anywhere else. 

 

Can anyone help please 

Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8193 replies
  • August 21, 2023

Hi @Nicola Dyble,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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