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Change to PAYG PAC request

  • December 21, 2023
  • 1 reply
  • 111 views
Chris Rimmer
New
 Contributor

I have just cancelled my iD Monthly Sim account and want to use my number with another provider. 

iD gave me this message in the process :-

The SIM has been recorded as returned in the system. The Pay Monthly Contract will be disconnected within 10 minutes? Do not throw away the SIM card as it will be converted to a Pay As You Go SIM within 10 minutes. You are able to continue using the SIM as PAYG, but it will require a Top-Up. Alternatively, you are able to request a PAC after it has converted if you do wish to move to another network.

However I do not know how to add a payment to the sim which means I can no longer use my phone for outgoing texts to request a PAC. Also I can not access my account online to request the PAC that way.

    This topic has been closed for replies.

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • December 26, 2023

    Hi @Chris Rimmer 

     

    Have you been able to get in touch and request a PAC code separately?

     

    If not, please let us know so we can get in touch.

     

    Tom

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