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Question

changed my plan by mistake


Claudia Barbosa
Community Member

Good morning,

I accidentally changed my plan, how can I switch back to my old plan? Thank you.

Claudia

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12422 replies
  • November 9, 2023

I’d recommend using the iD Live Chat service, and talking to iD customer service online about changing your plan back @Claudia Barbosa - the online iD agents work until 8pm on weekdays.

Begin chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser). 
Type “talk to a person” to avoid the 24/7 chat-bot.


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 13, 2023

Hi @Claudia Barbosa,

Welcome to the Community!

I hope that you managed to contact somebody via the link @andewhite provided.

If you require further assistance, please let us know.

 

Kash