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Question

changeover frok current cobtract to sim only

Ian Dray
Community Member

Hi. You have emailed me to advise I am out of contract as of the 9th dec. if I select the Black Friday sim only offer of 24 months unlimited and check out, will I just switch over to this on the 9th without the physical need to actually change the sim? (And will my number remain with me?)

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12459 replies
  • November 20, 2023

Okay @Ian Dray, you’ll only keep your number if you upgrade by choosing one of the options shown when your are signed-in to your iD account online, or the iD app.

You can also discuss your upgrade options with the iD telephone sales team, on 020 7139 1397, during normal office hours.

Forum member (non-iD).
Tom B
iD Mobile Employee
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  • Tom B
  • iD Mobile Employee
  • 8434 replies
  • November 21, 2023

Hi @Ian Dray 

 

Ensure you’re purchasing an upgrade and not a new contract and you’ll keep on the same account, same number, new tariff.

 

Tom

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