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Changing PAC to STAC

  • 7 October 2020
  • 1 reply
  • 32 views

AriAhmed
Community Member

Hi there,

I have requested PAC code by mistake, however, I want to cancel my contract immediately so now I want to choose STAC, so while I want to generate STAC giving me this message: STAC cannot be generated as PAC already exists. could you please tell me how to go beck and active STAC.
regards

Best answer by Kevin M

Hi there @AriAhmed 

Generally speaking, the quickest means to get in touch to cancel is through our Live Chat Team.

Though we’ll send you a message on here now so that we can help from our side as needed.

Simply click on your profile icon in the top right, then go to your private messages.

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1 reply

Kevin M
iD Mobile Employee
  • iD Mobile Employee
  • 2535 replies
  • Answer
  • October 8, 2020

Hi there @AriAhmed 

Generally speaking, the quickest means to get in touch to cancel is through our Live Chat Team.

Though we’ll send you a message on here now so that we can help from our side as needed.

Simply click on your profile icon in the top right, then go to your private messages.