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changing transfer date


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 Contributor
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Hello I've just purchased a new phone contract which is due to be delivered tomorrow however my existing phone number isn't going to be transferred until next week, is there any way I can move this forward?

 

Best answer by andewhite

Btbt wrote:

I tried this but it seems to be an automated AI, I couldn't get very far as I don't have my 4 digit pin yet, is there anything else I can do?

After connecting just type “talk to a person” to avoid the 24/7 chat-bot @Btbt.

Alternatively, reach out privately to iD customer service using Facebook Messenger, or an X (Twitter) DM. 

 

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andewhite
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  • November 9, 2023

If you’ve already given the PAC to iD Mobile @Btbt, try the online iD Live Chat customer service team who should be able to assist - the online iD agents work until 8pm on weekdays.

Begin chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser). 
Type “talk to a person” to avoid the 24/7 chat-bot.

 


  • Author
  • New
 Contributor
  • 2 replies
  • November 9, 2023

I tried this but it seems to be an automated AI, I couldn't get very far as I don't have my 4 digit pin yet, is there anything else I can do?


andewhite
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  • Answer
  • November 9, 2023
Btbt wrote:

I tried this but it seems to be an automated AI, I couldn't get very far as I don't have my 4 digit pin yet, is there anything else I can do?

After connecting just type “talk to a person” to avoid the 24/7 chat-bot @Btbt.

Alternatively, reach out privately to iD customer service using Facebook Messenger, or an X (Twitter) DM. 

 


  • Author
  • New
 Contributor
  • 2 replies
  • November 9, 2023

OK thank you I'll give it a try!

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • November 13, 2023

Hi @Btbt,

Welcome to the Community!

Please get back to us here if you have any issues or require further assistance.

 

Kash