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Question

chaning to Id mobile and bringing my number

C
Community Member

Hi, I am switching to ID mobile and bringing my number from my old provider. I have set the date to 3/11/23 by mistake can I change this date or will my contract be live from the date I get my sim and it’s just the number transfer that happens on 3/11/23?

thanks

cuttsy.

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12416 replies
    • October 8, 2023

    Hey @Cuttsy, your iD contract begins the day that iD dispatch your iD SIM card.

    If you’d like to change the date of your number transfer, you’ll need to speak to iD Mobile using their online chat service at https://idmobile.co.uk/live-chat. 

    The agents work until 6pm at weekends (8pm on weekdays). 

    Forum member (non-iD).
    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • October 10, 2023

    Hi @Cuttsy,

    I can see that we have responded to you elsewhere.

    Please get back to us there if you require further assistance.

     

    Kash

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