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Question

charged double

  • September 29, 2023
  • 1 reply
  • 27 views
Craig Parsons
Community Member

To ID you say my direct debit bounced then there was over 200 in my account the  your cancel.my dd and the  ask for double the payment can you please rectify this and refund the extra payment u had to.oay to keep my phone going please 

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    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8484 replies
    • October 2, 2023

    Hi @Craig Parsons 

     

    I’m not quite sure what you mean here.

     

    If a direct debit payment has failed you may need to make a manual payment via the app or payment line on 0333 003 0001.

     

    Where have we asked for double payment? If the direct debit failed, we’d just need to payment that’s been owed.

     

    Tom

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