Skip to main content
Question

charged double

  • September 29, 2023
  • 1 reply
  • 27 views
Craig Parsons
Community Member

To ID you say my direct debit bounced then there was over 200 in my account the  your cancel.my dd and the  ask for double the payment can you please rectify this and refund the extra payment u had to.oay to keep my phone going please 

    This topic has been closed for replies.

    1 reply

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8408 replies
    • October 2, 2023

    Hi @Craig Parsons 

     

    I’m not quite sure what you mean here.

     

    If a direct debit payment has failed you may need to make a manual payment via the app or payment line on 0333 003 0001.

     

    Where have we asked for double payment? If the direct debit failed, we’d just need to payment that’s been owed.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Perks banner
    Terms & ConditionsAccessibility statement