Charged for data roaming outside of EU but in Norfolk - no refund!

Mobile roaming doesn’t imply that you’re out of a certain country, at sea or in the air. It simply means at that point in time (when a call was made, sms sent or data used) you were roaming on a network other than the home network. This is easily done and if you don’t want to incur additional charges, configure your device appropriately.

"Wells Next the Sea isn’t outside the EU" I think it is, after the Brexit. 

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@WelshPaul  First and foremost, something is broken if by whatever means, false roaming charges are  being applied to people’s bills. This is a black and white situation which is totally and utterly unacceptable.  Nobody should feel compelled to turn roaming off when they have not even left the country.  There is absolutely no excuse  for the customer ending up having to pay for such failures in the system.  Leaving your data roaming switched on when you’re in the UK means you can access 4G and 5G when you’re out and about ... which is the precisely the point of having it!

Don’t think data roaming needs to be enabled, in order to use your UK mobile network service provider’s 4G & 5G data services. 

These mobile network data services should work even with mobile data roaming turned off on your device @Gavin Old.

You don’t know what you’re talking about!

Also, the roaming option on your device plays no part in accessing 4G or 5G on the home network.

@WelshPaul  The home network we are talking about is iD mobile.  It piggy-backs Three and network coverage can be a liability. Generally, the advice is to keep roaming on, as it gives the option to jump onto other networks even within the UK which is particularly useful if you're in locations that don't have a great 3G, 4G or 5G signal.  But all of this is incidental.  No-one should be being charged ‘Rest of World Roaming’ fees on home soil in this way.  There is simply no excuse for it!

While data roaming might be possible in the UK, I think roaming for UK mobile numbers within the UK is probably limited to emergency calls on any UK network, not mobile roaming data. 

Perhaps you’ve unwittingly connected to a satellite based maritime mobile network @Gavin Old, which typically operate onboard the many commercial services using the shipping lanes close to the North Norfolk coast.

I have ‘unwittingly’ been charged a ‘rest of world Roaming’ fee by iD.  I appreciate the explanation, but how this was allowed to happen on home soil is not my problem, but the problem of the network provider.  The customer should never be the one footing the bill for a weak point in the system.  How many other people are there out there who have been charged, and are perhaps still unaware?

Turn off roaming until you want to roam. Simples! 

To do that would be going against the general advice of reputable consumer guidance bodies for UK use.

Then leave it on but be prepared to pay for any additional roaming costs incurred as a result.

Alternatively, just set your iD account bill cap to £0. This will prevent any unexpected charges and ensure you can only use your plan allowances for calls, texts and mobile data.

Hi @Gavin Old,

Please let us know if you require further assistance and we can help you out.

Kash